By the end of the year, the services of officials of the Volyn Regional State Administration will attempt to be certified according to the international quality standard ISO 9001. In the event of successful implementation of the project, the introduction of a quality management system for executive authorities will make Volyn an example for all of Ukraine, stated Volodymyr Bondar, head of the Volyn Regional State Administration, on August 10 during the opening of the Information and Service Center. \n \nVolodymyr Bondar confirmed the fact that President of Ukraine Viktor Yushchenko, to whom he addressed a corresponding request, "gave the go-ahead" for recognizing Volyn as a pilot region in implementing a quality management system in the activities of executive authorities and local self-government. The project envisages bringing the system of administrative services into compliance with the requirements of international ISO 9001 standards. \n \nThe governor of Volyn noted that the project envisages conducting appropriate certification of all civil servants. Preparatory work for certification is already being carried out in parallel at the level of the Regional State Administration and District State Administrations. At the first stage, readiness for certification will be carried out by internal auditors, at the second – by external ones, who will determine whether the quality of administrative service provision meets the requirements of ISO 9001. \n \nVolodymyr Bondar suggests that it may be possible to attempt certification of Regional State Administration officials as early as this year. However, obtaining the certificate will not be easy: if non-conformities are identified, foreign auditors will not issue it, as they risk losing their license. If certification is successful, it will be necessary to constantly maintain the appropriate level of services, since such a certificate will need to be confirmed annually. \n