Based on the results of the first half of the year, the work with citizens' appeals at the Volyn Regional State Administration has noticeably improved. For the first time in recent years, the number of complaints from disabled persons, veterans, pensioners, low-income individuals and other beneficiaries has significantly decreased, reported First Deputy Head of the Volyn Regional State Administration Bohdan Shyba on 11 July during an administrative meeting. \n \nAt the same time, the number of complaints about the actions or inaction of housing and communal services has increased, as has the number of appeals regarding employment and assistance for medical treatment. People complain almost twice as often about law enforcement agencies failing to comply with the law and about violations of human rights and fundamental freedoms. \n \nAccording to Bohdan Shyba, the analysis of citizens' appeals illustrates better than any sociological surveys in which spheres there are unresolved problems and where changes are needed, including personnel changes. Relevant structural units have been instructed to strengthen control over citizens' appeals. \n \nAt the same time, Deputy Head of the Regional State Administration Volodymyr Karpuk ordered subordinates to take a more considered approach to applicants' problems. Many of them have not been resolved for years, and "it becomes shameful when an official, on behalf of the new government, writes a reply to an applicant identical to the one he wrote two years ago. Only the signature changes, the text is the same, and the problem again remains unresolved...", stated V. Karpuk. \n