Analysis of appeals to the mayor's hotline allows us to assert that Lutsk has a transport problem, in particular with minibuses. If last year most complaints concerned incorrect behavior of drivers, insufficient quality and comfort of transportation, then today Lutsk residents complain about the insufficient number of vehicles on routes. This was preceded by both objective and subjective reasons. Objective reasons should include: a significant increase in the cost of maintaining one vehicle from 123 to 241 hryvnias per day and the Presidential Decree banning the transportation of "standing" passengers, which came into force on January 1, 2005, and could not have been foreseen during the tender. In 2004, 630 minibuses operated in Lutsk; after the tender, there were fewer – 460. According to transport workers, the number of seating places has practically not decreased, but the ban on transporting "standing" passengers came into effect. Employees of the city State Traffic Inspectorate rushed to conduct raids checking minibus drivers' compliance with the law; the drivers, preferring not to pay a fine rather than comply with the law, began taking fewer so-called "standing" passengers. The losers were the Lutsk residents. Last year in September, the Kyiv International Institute of Sociology, within the framework of the "Voice of the Public" project, conducted research that showed that 66% of Lutsk residents use minibus services. At the same time, city electric transport is not fully loaded. Therefore, the Lutsk authorities set the task for the department for coordination of passenger transportation to optimize the minibus schedule by reducing the intervals between trips. As for increasing the number of vehicles, according to the authorities, this will not solve the problem.