Lutsk municipal authorities held another meeting with carrier entrepreneurs to settle the tariff issue. Recall that back in January, carriers sent a collective letter to Lutsk Mayor Anton Kryvytskyi, in which they set out the economic justification for raising the maximum tariff for route transportation in the regional center of Volyn to 1.5 hryvnias per trip. On the eve, the city authorities managed to convince the carriers that the maximum tariff should not be higher than 1 hryvnia. \n \nAs is known, the customer of route transportation services on behalf of the community is the Lutsk City Council. Therefore, it is clear that neither the authorities nor the carriers can ignore the opinion of Lutsk residents regarding transportation tariffs. According to the results of a sociological study conducted in September last year in our city by the Kyiv International Institute of Sociology within the framework of the "Voice of the Public" project, 30% of residents of the regional center of Volyn agree to pay more for travel in "minibuses," but on condition of a significant improvement in the quality of service. But the latter indicator is far from ideal. This is evidenced by citizens' appeals to the "hotline." It is worth noting that public transportation issues are second in number only to complaints about housing and communal services. If a detailed analysis is conducted regarding the appeals, it turns out that 80% of citizens complain specifically about the unsatisfactory behavior of drivers: smoking in the cabin, "not seeing" a beneficiary, being rude in response to a remark, and so on. In the center of the authorities' special attention are appeals regarding refusal to transport a beneficiary. It was precisely the low level of service in minibuses that was the main argument for the maximum price of 1 hryvnia for travel in a "minibus." \n \nDuring the meeting, the parties exchanged views on resolving certain common problems: road repairs, arranging rest places for drivers at the final stops of minibuses. At the same time, it was agreed that from April 15 to March 15, Lutsk will host a month of service culture in this type of transport. Also, soon carriers on each route will elect its head. This person will, on a public basis, take care of the effective organization of the work of "minibuses." \n