Lutsk Mayor Anton Kryvytskyi signed the order "On Registration of Books of Reviews and Suggestions." In it, in particular, entrepreneurs of the city who are engaged in trade activities, public catering and provide household services were obliged to register Books of Reviews and Suggestions with the department of trade, public catering and household services to the population of the city executive committee. Previously, books of complaints and suggestions were kept directly at the enterprise and the city authorities practically could not influence problematic issues of service to citizens in a bar or hairdresser. Now the municipality will be aware of what consumers complain about most and will be able to more effectively protect their rights. As reported in the city council, control over the implementation of the order has been entrusted to the head of the department of trade, public catering and household services to the population, Raisa Mudryk.
Complaint and suggestion books in Lutsk now need to be endorsed by the municipality
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