301 people were surveyed using a quota sample. The socio-demographic model of the sample corresponds to the structure of the general population. The conventional territorial division of the city into districts and the proportion of the number of residents in each district were taken into account.

The survey was conducted from August 15 to 22, 2005. The structure of the instrument (questionnaire) takes into account the monitoring methodology used in the study of public opinion of Lutsk residents since 1996.

The analytical report was prepared by specialists of the Intellectual Service Consortium "Leon-Analitik".

When asked how they assess the work of housing and communal enterprises (ZhEKs) in the city of Lutsk, 31% of respondents answered that the work is absolutely ineffective, 30% answered that the work of ZhEKs is effective in some aspects and not in others, 29% of respondents noted that the work of these enterprises is mostly ineffective, 6% were undecided, and only 4% positively assessed the work of housing and communal services enterprises.



As for the issue of public awareness of the services provided by housing and communal enterprises, among those surveyed, 66% named plumbing services among them, 38% said they were aware of building maintenance services, 24% of respondents found it difficult to name the services provided by housing and communal enterprises, 22% were aware of electrical services, 12% answered that they were aware of the provision of carpentry services, and 9% of transport services.

The study showed that most city residents, when dealing with housing services, rely exclusively on their own efforts, as stated by 33% of respondents. 32% turn to housing and communal services, 13% turn to private individuals, 10% to acquaintances, 6%

To the question of how quickly service providers responded to citizens' appeals, 23% noted that they responded immediately, 22% - after some time, 12% - after a repeated appeal, 10% answered that there was no reaction to their appeal, 3.3% noted that service providers responded only after a collective statement by the building’s residents, 2% - responded after a complaint to the city authorities, 0.66% - after a complaint to city deputies, 0.33% - responded after a complaint to court. Comparing the answers, we found that housing and

When contacting private individuals, an immediate response occurred in 63% of cases, and only 5.3% each answered that it was after some time or after a repeat request. No cases of complaints to higher authorities were found. This indicates that, unlike private individuals, housing and communal enterprises very often do not respond to requests in a timely manner.

50% of respondents believe that housing maintenance offices (ZhEKs)



Regarding the question about the creation of a house committee or a homeowners’ association, 84% of respondents answered that they knew nothing about such entities, 12% stated that such entities are organized in their building, and 3% noted that such associations are being created in their building. Of all surveyed respondents, 96% answered that they are not part of the active membership of house committees or homeowners’ associations, and only 4% said they are members of this association.

When answering the question of what the house committee should do, 41% of respondents answered that in their opinion these entities should defend the interests of the building’s residents before the local authorities, 41% spoke in favor of improving the provision of services, 37% noted that associations of co-owners of housing should defend the rights of consumers of utility services, 16% said they should inform the population about tariffs for housing services, 16% of respondents see the conclusion of contracts between homeowners and service providers as part of the duties of these public entities, 9% assigned other tasks, and 9% spoke in favor of exchanging experience between house committees.

50% of respondents live in buildings more than 30 years old, 22% live in buildings 20 to 30 years old, 17% in buildings 10 to 20 years old, 7% of respondents do not know the age of the building in which they live, 4% in buildings up to 10 years old, and 1% in a newly constructed building. When asked about the condition of the building, 43% of surveyed city residents rated the condition of the building as satisfactory, 38% answered that the building is in

59% of the surveyed city residents answered that garbage is collected regularly, 27% note that garbage needs to be collected more often, 6% said that garbage is collected rarely, 4% answered that garbage is not collected at all, and 4%