During the first quarter of 2005, about 36 thousand applications, complaints and proposals from citizens were received by the President of Ukraine. \n \nThe largest number of letters was received in March – 17,492. Among the correspondents, residents of Volyn, Sumy, Zakarpattia and Lviv regions predominate, the President's press service told "proUA". \n \nThe overwhelming majority of the issues raised in the appeals concern violations of citizens' rights, problems with ensuring legality and the protection of law and order. \n \nAlso, traditionally, citizens appeal for assistance in resolving social issues. In particular, they are concerned about violations of housing legislation, unemployment, unsatisfactory work of local authorities, and healthcare issues. \n \nOver the course of three months, more than 3.5 thousand citizens' appeals were placed under special control in the Secretariat of the President. An analysis of these letters indicates an insufficient level of work in this regard in local executive authorities, local self-government bodies, law enforcement agencies and courts, as well as unsatisfactory work of the relevant services.